Terms & Conditions – ToyGalaxy.Pk
Welcome to ToyGalaxy.Pk , Pakistan’s Largest Online Toy Store!
By accessing and using our website, you agree to abide by the following Terms and Conditions. If you do not agree with any part of these terms, we advise you to discontinue using ToyGalaxy.Pk immediately.
We reserve the right to update, modify, or remove any part of these Terms & Conditions without prior notice. Changes will take effect as soon as they are posted on this page. Your continued use of our website signifies your acceptance of these modifications, so we encourage you to check this page regularly.
Our Commitment to You
At ToyGalaxy.Pk , we take pride in offering high-quality, original, and child-safe toys. Your trust and satisfaction are our top priorities.
Returns, Refunds & Exchange Policy
1. Returns for Damaged or Defective Products
We understand the disappointment of receiving a damaged or faulty product. That’s why we gladly accept returns and exchanges if:
✅ The product is unused, unwashed, and in its original packaging with tags intact.
✅ You report the issue within 24 hours of delivery, with a short video and pictures for verification.
📧 Email your complaint to:
info@toygalaxy.pk
toygalaxy.pk@gmail.com
2. Refund & Exchange Eligibility
🔹 Not Satisfied with the Product? – Unfortunately, we do not offer refunds or exchanges for products based on personal preference or change of mind. However, we encourage you to share your concerns, and we will review your case.
🔹 Received the Wrong Product? – If the product you receive is not what you ordered , you are eligible for an exchange or refund within 7 days.
3. How Refunds Work
Approved refunds will be processed within 7 working days and transferred directly to your bank account.
Customers must return items using a traceable courier service at their own expense .
Delivery charges are n on-refundable.
Color variations are not covered under our refund/exchange policy unless you paid extra for a specific color.
4. Important Return Guidelines
⚠ Do NOT apply tape or stickers on the manufacturer’s packaging.
⚠ Products returned in unsatisfactory condition will be sent back to the customer.
⚠ Refunds will be processed only after the returned product is inspected and approved.
Our Promise: Hassle-Free Replacement Warranty
We stand by the quality of our products, but if we make a mistake, we will make it right!
📞 Just call us at: 0334-1827773 – Our team is ready to assist you with any concerns and provide quick solutions.
Nationwide Fastest Delivery
We work with Pakistan’s leading courier services to ensure that your order reaches you quickly and securely.
Why Choose ToyGalaxy.Pk?
🌟 100% Authentic & Safe Toys – We handpick the best products for your little ones.
🚀 Lightning-Fast Delivery – Get your orders delivered to your doorstep in no time.
🔄 Easy & Transparent Policies – We believe in fair and hassle-free shopping.
For further inquiries, feel free to reach out:
📧 info@toygalaxy.pk | 📧 toygalaxy.pk@gmail.com | 📞 0334-1827773